Refund and Return Policy — VOLMIO

At VOLMIO, we want you to shop with confidence. If you need to return a product or request a refund, we explain how to carry out the process.

1. Right of withdrawal

In accordance with Law 1480 of 2011, you may exercise your right of withdrawal within five (5) business days following receipt of the product, provided that your purchase falls within the cases contemplated by law.

To make the return, the product must be delivered by the same means and in the same condition in which it was received.

The transport costs derived from exercising the right of withdrawal will be assumed by the consumer, in accordance with applicable legislation.

Legal exceptions include, among others, personalized products, perishable goods, and those for personal use in the cases provided for by law.

2. Defective or incorrect products

If you receive a defective product, one different from what was ordered, or one with a quality issue, please contact our team.

Provide us with your order number, describe what happened, and, if possible, attach photographs that allow us to identify the problem.

We will evaluate your request in accordance with the legal warranty and the rights you are entitled to as a consumer.

When a return under warranty is applicable, the corresponding transport costs will be assumed by VOLMIO in accordance with the law.

3. How to request a return

Write to us at [Support email] or via our WhatsApp [Support number], indicating your full name, order number, the product you wish to return, and the reason for the request.

Our team will provide you with the procedure and the corresponding address to carry out the return.

Do not send products to an address without first verifying the destination with our team.

4. Refunds

Once the right of withdrawal has been validly exercised and the legal obligations regarding the return of the product and the provision of the necessary data have been met, the refund will be made within a maximum period of fifteen (15) calendar days.

If you paid cash on delivery, we will inform you of the available options to receive your money, such as a bank transfer or another means agreed upon between both parties.

We do not require the acceptance of store credit in place of a refund that is legally due.

5. Cash on delivery orders

If you selected cash on delivery, you will not have to pay for the order in advance.

If you wish to cancel an order that has not yet been dispatched, contact us as soon as possible. If it has already been sent, we will inform you of the options available based on the delivery status and your legal rights.

6. Reversal of electronic payments

When a purchase has been paid for using an electronic instrument, the consumer may request a reversal of the payment in the cases and conditions established by Colombian legislation.

This mechanism does not apply in the same way to cash payments made upon delivery.

7. Customer service

If you have any concerns related to your return or refund, our team is available through our official channels.

Email: [Support email]
WhatsApp: [Support number]
Address: [Address, city, Colombia]